Thursday, June 27, 2013

Coming Soon: New TE Look & Web Store Launch!


Good morning and Happy Thursday! If you've been tuning in to our Facebook page and newsletters recently then you've probably seen a few sprinkles of what's to come. In less than two weeks we're launching a newly designed TE web store including new colors, logo, stamp packaging, gallery, blog, and more!

You can see our new logo above and here's a little peek at what you'll find on our homepage starting July 8th:


We've been working hard behind the scenes to put the finishing touches on all of the 1500+ items in the store and today I wanted to share a little bit more about the transition and how it will affect your account information currently stored with TE. Here are some FAQ's:

Is your new web store secure?  
Absolutely!  The TE web store is protected by an SSL certificate that encrypts all user information, including phone number, email address, and billing information. So whether you're signing up for our newsletter or placing an order, your information is 100% secure on tayloredexpressions.com.  Plus, we don't share your information with anyone!  
Who do I contact if I need help placing an order?  
Contact Jon at support@tayloredexpressions.com and he will gladly assist you.

Will my account information transfer over to the new store?  
Unfortunately, for technical reasons, we were not able to transfer individual account information to the new store, but it will take less than a minute to set up a new account.

Why do I need to create a new account? 
Creating an account allows you to do many things, including the following:
        • move through the checkout process faster
        • store multiple shipping addresses
        • view and track your orders
        • access purchased downloads
        • create and share a wish list 
        • access gift cards
        • edit newsletter preferences
I have a Gift Certificate that I haven't used yet. Will it still be available? 
Yes, all gift certificate codes will be transferred to the new store. If you have questions about an unused gift certificate, please email support@tayloredexpressions.com.

Will my Key Ingredients or Stamp of the Month subscriptions transfer automatically? 
Yes, all subscriptions will automatically transfer to the new web store.  

Will my downloads or wish list still be available under my new account? 
Unfortunately we are not able to transfer files or wish lists to your new account. These include Inspiration Sheets, the Moka Hair & Skin Color Chart, and any other purchased or free downloadable file. Please take a few minutes to go into your TE account and save each of the files to your computer. Also, please make note of any wish list items. You have until July 5, 2013 to download your files.

Mark your calendar for Monday, July 8th as we're kicking off our bright, new look with fun games, party prizes, inspiration, and videos all week long! We're also releasing an exclusive stamp set to celebrate the launch of the new web store and it's sure to make your mouth water! Here's a little peek at a project that Sankari created using the new set:


We want to make this a FUN transition for everyone! If you have any questions or concerns please do not hesitate to contact us

Happy Stamping!

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